How to connect to Eduroam: everything you need to know in 2024

 Eduroam (Educational Roaming) is a secure mobility service . It allows researchers, teachers or students who are members of participating establishments to access their local network, wherever they are in the world. However, sometimes some people are unable to access the platform. Find out how to connect to Eduroam in our article.

Summary

How to connect to Eduroam

To know how to connect to Eduroam , you must ensure that your establishment is part of the network and that your credentials are valid. You can then follow these few steps:

1. Find the wireless network: Open the list of available networks on your computer, tablet or smartphone, then choose “eduroam” from the list.
2. Enter your credentials: Enter your username and password for the establishment of which you are a member. Be sure to respect upper and lower case letters, as well as any special characters.
3. Accept the certificate: When you first connect, you may be prompted to accept a security certificate. If this certificate comes from your establishment, accept it to continue the connection.

Once you have completed these steps, you should be connected to the Eduroam network and be able to access the internet as if you were at your home establishment. Of course, the network is secure and the data transmitted is encrypted to protect your personal and professional information.

Use Eduroam Wifi

Operating system compatibility

Eduroam is compatible with the majority of operating systems used on computers, tablets and smartphones:

• Windows: Versions 7, 8 and 10 are compatible with Eduroam. To connect to the network, simply follow the same steps as described above.
• MacOS: On a Mac, you can also connect to Eduroam without difficulty using the credentials provided by your establishment.
• Android: On Android, it is necessary to use a specific application to configure your Eduroam connection. This application, called “eduroam CAT”, is available for free on the Play Store.
• iOS: On an iPhone or iPad, you can connect to Eduroam directly from the WiFi settings by selecting the network and entering your credentials.

Navigate with confidence on the Eduroam network

As mentioned earlier, Eduroam is a secure and encrypted network . The identifiers of your original establishment allow you to be identified on the network, your data is protected. However, it is always recommended to be careful when using public networks. Think of :

• Check the legitimacy of the security certificate during the first connection
• Regularly update your software and operating systems to benefit from the latest security updates
• Use antivirus software and a firewall to further protect your computer or mobile
• Avoid sharing sensitive information, such as access codes or banking details, on unsecured sites or in emails

Frequently asked questions about Eduroam

Why can't I find the Eduroam network?

If the Eduroam network does not appear in the list of available networks, this may mean that you are in an area not covered by this service. Check with the establishment where you are located whether it is part of the Eduroam network.

Can I lend my Eduroam account to a friend?

No, it is strictly prohibited to lend your Eduroam account to another person because personal identifiers must remain confidential. Everyone must use their own credentials to connect to Eduroam.

How to resolve a connection problem?

If you are having difficulty connecting to the Eduroam network, here are some ideas:

• Check that your establishment is part of the Eduroam network and provides access to this service
• Make sure you have entered your login credentials (username and password) correctly.
• Check if a security certificate is required for the connection and make sure it comes from your institution
• Contact your home institution's IT or help desk who can guide you through the connection process

To go further: additional services

In order to improve the user experience on the Eduroam network, several projects have been developed. Notably :

• The eduroam CAT tools which allows any user to automatically configure their device, thus guaranteeing a secure connection to the network. It is available for free on Android and iOS
• The “eduroam Monitoring” test tool , developed by the GÉANT consortium, allowing network administrators of participating establishments to regularly check the quality and availability of the Eduroam service on their site
• The integration of new establishments into the Eduroam network, thus helping to expand the coverage of the service and facilitate access to digital resources for all members of the academic and research communities

Eduroam is therefore an essential service for researchers, teachers and students who want to benefit from secure and reliable access to the internet in different locations.